Ark player feedback

[KCSMtech]

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Can't listen. ARK date and time "flashing"

Listener complaining archive doesn’t function correctly. After selecting archived show (using Mac and latest Chrome browser) ARK player date and time just flash, never actually plays. I had listener reboot and try again with same result. I had him try a different browser; archive worked properly using Safari browser. I am able to playback same archive selection using Windows 10 and latest Chrome browser on my computer. Any thoughts? Thanks!