ARC appears to be missing the 1st song of every one of our programs

Hi,

I’ve noticed the first songs on all of my auto-generated playlists are consistently missed & I must hand-enter the 1st song. I always check the on demand audio file & it always includes a bit of time before the 1st song is played. We use ENCO DAD to feed our audio streaming machines is there some kind of known issue where something prevents the 1st song from being recognized? (I should say I don’t know anything about ENCO DAD other than that we utilize it.)

Thank you,

Chris

How accurate is your clock? Check the previous show/playlist and see if the missing track is there.

1 Like

What station is this? Can you give the URLs of a few playlists affected?

Hi Tom,

It’s happening on both of our stations.

Here are the playlists affected:

Songbook

Sat Jul 29, 2023 11:01:54 AM

ARC song recognition missed the 1st song: Jos Milton & Melinda Coffey Armstead - “See How They Love Me”

The Jazz Flower with Saylove

Fri Aug 4, 2023 6:00:07 PM

ARC song recognition missed the 1st song: The Heliocentrics - “Untitled” (instrumental)

Jazz Tonight with Rich Tozier

Fri Aug 4, 2023 8:00:05 PM

ARC song recognition missed the 1st song: Abbey Lincoln - “Throw It Away”

In Tune with Sarah Willis

Sat Aug 5, 2023 6:00 PM

ARC song recognition missed the 1st song: m. Ward - “Supernatural Thing”

This show has missed the 1st song every week but I’ve added by hand:

Sat Jul 29, 2023 6:00 PM

Sat Jul 22, 2023 6:00 PM

Sat Jul 15, 2023 6:00 PM

Sat Jul 8, 2023 6:00 PM

Sat Jul 1, 2023 6:00 PM

Sat Jun 24, 2023 6:00 PM

Sat Jun 17, 2023 6:00 PM

Sat Jun 10, 2023 6:00 PM

Sat Jun 3, 2023 6:00 PM

Sat May 27, 2023 6:00 PM

Sat May 20, 2023 6:00 PM

Sat May 13, 2023 6:00 PM

Sat May 6, 2023 6:00 PM

Sat Apr 29, 2023 6:00 PM

Sat Apr 22, 2023 6:00 PM

Thank you!

Chris

Good question, Arbie.

Eva tells me the missing spins are consistently showing up in the previous playlist at 3 seconds before the top of the hour. Perhaps the automation system’s clock could be adjusted by 5 or 10 seconds. Or perhaps these songs could start after a Station ID or something to push them safely into the next hour.